Return of Goods and Refunds

Upon request, the goods purchased from the online store can be returned. The right to return is in effect within 14 calendar days of receiving the goods and this is also the case if the goods are not defective.

The goods to be returned must be unused and not spoiled. The customer has the right to examine the goods in such a manner that is permitted in a regular store and the customer is liable for any impairment of the goods arisen upon examining the goods.

If the customer has spoiled or damaged, intentionally or due to negligence, the goods to be returned, the seller has the right to refuse to take back the goods or to request that the damage caused be compensated.

To return the goods, the customer must fill in an application for return. The goods to be returned along with a corresponding application must be returned to the seller to the address: ID Color OÜ, address Tatari tn 58, Tallinn 10134, ESTONIA, e-mail: shop@idcolor.ee

The shipping costs of the goods to be returned are paid by the purchaser. The form for the withdrawal application can be found here: [WITHDRAWAL APPLICATION]

Upon exercising the right of withdrawal, the customer is required to return the goods to the seller no later than within 14 days of submitting the withdrawal application.

If the customer has withdrawn from a transaction, the seller returns the customer the purchase amount along with the delivery fee immediately, but no later than within 14 calendar days of the day when the seller received the withdrawal application. The refund is made to the same bank account from which the purchase was paid for.

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